While the first round of User Research had shown some promise (
explore the research insights here), the MVP test didn't reveal as much interest: the majority of potential customers didn't regard pockets as a great pain point, didn't feel comfortable risking altering their favorite clothes, or simply preferred buying new clothes that already had pockets.
The on-site research with tailors, however, revealed some interesting insight: 7/10 tailors interviewed in the city of Las Vegas didn't speak fluent English and none offered consistent pricing, making the conversation - or better, the negotiation - hard to navigate from both the consumer and the seamstress.
As a result, half of women are not comfortable using tailoring services and end up relying on a family member or a friend to repair or alter their clothes (or simply decide to get rid of them, worsening the impact on the environment).
This creates new opportunities for improving the tailoring experience for those who seek to tap into this fascinating and timeless industry.